FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required.
Just shop, relax, and let us deliver to your door.
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
✅ Fast. ✅ Reliable. ✅ Right on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely! Cash on Delivery is available across both KSA and UAE — because convenience matters.
4️⃣ Can I return or exchange an item?
Yes! You can return or exchange an item within 7 days of delivery.
Just ensure it's unused and in its original packaging.
🔁 See our full Return & Refund Policy for more details.
5️⃣ How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your order arrives damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or a full refund, based on your preference.
7️⃣ Do you ship internationally?
Not yet. Currently, we only deliver within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re here to help, always.
📧 Email us at: sooqalarabo@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We only offer authentic, high-quality products sourced from trusted and verified suppliers.
Your satisfaction is our guarantee.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us at: sooqalarabo@gmail.com as soon as possible.
💬 Still have questions?
We’re always happy to help.
📧 Email: sooqalarabo@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia