Return & Refund Policy

At Sooqalarabo, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and our process.

1. Eligibility for Returns

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.

  • You notify us within 7 days of receiving the item.

  • The product is unused, in original condition, and in its original packaging.

❗ Items that are used, damaged after delivery, or not in their original packaging may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., cosmetics, underwear)

  • Customized or made-to-order products

  • Items marked as "Final Sale" or "Non-Returnable"

3. Return Process

To initiate a return:

  1. Contact us at sooqalarabo@gmail.com within 7 days of receiving your order.

  2. Provide your order number, reason for return, and photos if the item is damaged or incorrect.

  3. Our team will review your request and guide you through the next steps.

📦 Return shipping costs may be the responsibility of the customer unless the return is due to an error or damaged product.

4. Refunds

Once we receive and inspect the returned item, we will:

  • Notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–14 business days.

💳 Refund times may vary depending on your bank or payment provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, email us at sooqalarabo@gmail.com with your order details.

6. Order Cancellations

Orders can only be canceled before they are shipped. Once shipped, you must follow the return process.

7. Contact Us

For any questions about returns or refunds, please contact our support team:

📧 Email: sooqalarabo@gmail.com
🌍 Serving: United Arab Emirates & Saudi Arabia