Shipping policy

At Sooqalarabo, we’re committed to delivering your orders quickly, safely, and reliably. Please read our Shipping Policy to understand how we handle delivery and shipping timelines.

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1. Shipping Locations

We currently ship to all regions within the United Arab Emirates and Saudi Arabia.

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2. Processing Time

• Orders are typically processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

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3. Delivery Time

🚚 Please note that delivery times may vary based on your location, product availability, and courier service conditions.

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4. Shipping Charges

• UAE: Flat rate or free shipping on orders above a certain amount (customizable).

• KSA: Shipping charges calculated at checkout based on your location and order weight.

📦 Final shipping fees will be displayed during checkout before payment.

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5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment in real time.

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6. Delivery Issues

Please contact us immediately at sooqalarabo@gmail.com if:

• You have not received your order within the expected delivery time.

• The package is damaged or items are missing.

• You received the wrong product.

We’ll investigate and resolve the issue as quickly as possible.

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7. Address Accuracy

Customers are responsible for providing complete and accurate shipping details. We are not liable for delays or delivery failures caused by incorrect or incomplete addresses.

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8. International Shipping

We currently do not offer international shipping outside the UAE and Saudi Arabia.

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9. Contact Us

If you have any questions about your shipment or our delivery process, please reach out:

📧 Email: sooqalarabo@gmail.com
🌍 Serving: United Arab Emirates & Saudi Arabia